/* IT Service Desk - Premium Styling System */

@import url('https://fonts.googleapis.com/css2?family=Outfit:wght@300;400;500;600;700&family=Plus+Jakarta+Sans:wght@300;400;500;600;700&display=swap');

:root {
    /* Font Families */
    --font-primary: 'Plus Jakarta Sans', sans-serif;
    --font-heading: 'Outfit', sans-serif;

    /* Theme Variables - Light Mode Default */
    --bg-app: #f4f6fc;
    --bg-sidebar: #ffffff;
    --bg-card: rgba(255, 255, 255, 0.85);
    --border-color: rgba(226, 232, 240, 0.8);
    --text-primary: #1e293b;
    --text-secondary: #64748b;
    --text-muted: #94a3b8;
    
    /* Branding HSL Colors */
    --primary: hsl(220, 95%, 55%);
    --primary-light: hsl(220, 95%, 93%);
    --primary-glow: rgba(59, 130, 246, 0.15);
    
    --success: hsl(142, 70%, 45%);
    --success-light: hsl(142, 70%, 93%);
    --success-glow: rgba(34, 197, 94, 0.15);
    
    --warning: hsl(38, 92%, 50%);
    --warning-light: hsl(38, 92%, 93%);
    --warning-glow: rgba(245, 158, 11, 0.15);
    
    --danger: hsl(350, 89%, 60%);
    --danger-light: hsl(350, 89%, 93%);
    --danger-glow: rgba(239, 68, 68, 0.15);

    --critical: hsl(280, 85%, 55%);
    --critical-light: hsl(280, 85%, 93%);
    --critical-glow: rgba(168, 85, 247, 0.15);

    --pending: hsl(200, 85%, 45%);
    --pending-light: hsl(200, 85%, 93%);

    /* Shadows & Effects */
    --shadow-sm: 0 2px 8px -2px rgba(15, 23, 42, 0.05);
    --shadow-md: 0 10px 25px -5px rgba(15, 23, 42, 0.08), 0 8px 16px -6px rgba(15, 23, 42, 0.04);
    --shadow-lg: 0 20px 40px -10px rgba(15, 23, 42, 0.12), 0 12px 24px -8px rgba(15, 23, 42, 0.06);
    --glass-blur: blur(12px);
    --border-radius-sm: 8px;
    --border-radius-md: 14px;
    --border-radius-lg: 24px;
    --transition-smooth: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

[data-theme="dark"] {
    /* Theme Variables - Dark Mode */
    --bg-app: #090d16;
    --bg-sidebar: #0f1626;
    --bg-card: rgba(17, 24, 39, 0.7);
    --border-color: rgba(255, 255, 255, 0.06);
    --text-primary: #f8fafc;
    --text-secondary: #94a3b8;
    --text-muted: #64748b;
    
    /* Dark Mode Brand Adaptations */
    --primary: hsl(217, 91%, 60%);
    --primary-light: rgba(59, 130, 246, 0.15);
    --primary-glow: rgba(59, 130, 246, 0.25);
    
    --success: hsl(142, 70%, 50%);
    --success-light: rgba(34, 197, 94, 0.15);
    --success-glow: rgba(34, 197, 94, 0.25);
    
    --warning: hsl(38, 92%, 55%);
    --warning-light: rgba(245, 158, 11, 0.15);
    --warning-glow: rgba(245, 158, 11, 0.25);
    
    --danger: hsl(350, 89%, 60%);
    --danger-light: rgba(239, 68, 68, 0.15);
    --danger-glow: rgba(239, 68, 68, 0.25);

    --critical: hsl(280, 85%, 65%);
    --critical-light: rgba(168, 85, 247, 0.15);
    --critical-glow: rgba(168, 85, 247, 0.25);

    --shadow-sm: 0 2px 8px -2px rgba(0, 0, 0, 0.5);
    --shadow-md: 0 10px 25px -5px rgba(0, 0, 0, 0.4), 0 8px 16px -6px rgba(0, 0, 0, 0.3);
    --shadow-lg: 0 20px 40px -10px rgba(0, 0, 0, 0.5), 0 12px 24px -8px rgba(0, 0, 0, 0.4);
}

/* Reset and Global Styles */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: var(--font-primary);
}

body {
    background-color: var(--bg-app);
    color: var(--text-primary);
    min-height: 100vh;
    display: flex;
    overflow-x: hidden;
    transition: background-color 0.4s ease, color 0.4s ease;
}

button, input, select, textarea {
    outline: none;
    transition: var(--transition-smooth);
}

/* Layout Framework */
.app-container {
    display: flex;
    width: 100vw;
    height: 100vh;
    overflow: hidden;
}

/* Sidebar Navigation */
.sidebar {
    width: 280px;
    background-color: var(--bg-sidebar);
    border-right: 1px solid var(--border-color);
    display: flex;
    flex-direction: column;
    padding: 1.5rem 1.25rem;
    z-index: 100;
    height: 100%;
    transition: var(--transition-smooth);
    position: relative;
    overflow-y: auto;
}

.brand-section {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-bottom: 1.5rem;
}

.brand-logo {
    width: 42px;
    height: 42px;
    background: linear-gradient(135deg, var(--primary), var(--critical));
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 700;
    font-size: 1.25rem;
    font-family: var(--font-heading);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.3);
}

.brand-info h1 {
    font-family: var(--font-heading);
    font-size: 1.15rem;
    font-weight: 700;
    letter-spacing: -0.5px;
    color: var(--text-primary);
}

.brand-info span {
    font-size: 0.75rem;
    color: var(--text-muted);
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.nav-menu {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 0.4rem;
    flex: 1;
}

.nav-label {
    font-size: 0.72rem;
    text-transform: uppercase;
    letter-spacing: 1px;
    color: var(--text-muted);
    font-weight: 700;
    margin: 0.8rem 0 0.4rem 0.75rem;
}

.nav-item a {
    display: flex;
    align-items: center;
    gap: 0.9rem;
    padding: 0.7rem 0.9rem;
    color: var(--text-secondary);
    text-decoration: none;
    font-weight: 500;
    font-size: 0.95rem;
    border-radius: 12px;
    position: relative;
    cursor: pointer;
}

.nav-item a i {
    font-size: 1.2rem;
    width: 20px;
    text-align: center;
}

.nav-item a:hover {
    color: var(--primary);
    background-color: var(--primary-light);
}

.nav-item.active a {
    color: var(--primary);
    background-color: var(--primary-light);
    font-weight: 600;
}

.nav-item.active a::before {
    content: '';
    position: absolute;
    left: 0;
    top: 25%;
    height: 50%;
    width: 4px;
    background-color: var(--primary);
    border-radius: 0 4px 4px 0;
}

.nav-submenu {
    list-style: none;
    padding-left: 2.2rem;
    display: flex;
    flex-direction: column;
    gap: 0.2rem;
    margin-top: 0.2rem;
}

.nav-submenu-item a {
    padding: 0.5rem 0.8rem;
    font-size: 0.85rem;
    border-radius: 8px;
}

.sidebar-footer {
    border-top: 1px solid var(--border-color);
    padding-top: 1.5rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.user-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: linear-gradient(135deg, #cbd5e1, #94a3b8);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 600;
    font-size: 0.9rem;
    border: 2px solid var(--bg-card);
}

.user-details {
    display: flex;
    flex-direction: column;
    flex: 1;
    overflow: hidden;
}

.user-name {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.user-role {
    font-size: 0.75rem;
    color: var(--text-secondary);
}

/* Main Content Area */
.main-wrapper {
    flex: 1;
    display: flex;
    flex-direction: column;
    height: 100%;
    overflow: hidden;
}

/* Top Navigation Bar */
.top-bar {
    height: 75px;
    background-color: var(--bg-sidebar);
    border-bottom: 1px solid var(--border-color);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 2.5rem;
    z-index: 90;
    transition: var(--transition-smooth);
}

.search-wrapper {
    position: relative;
    width: 350px;
}

.search-wrapper i {
    position: absolute;
    left: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-muted);
    font-size: 1rem;
}

.search-input {
    width: 100%;
    padding: 0.7rem 1rem 0.7rem 2.8rem;
    border-radius: 12px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-app);
    color: var(--text-primary);
    font-size: 0.9rem;
}

.search-input:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 4px var(--primary-glow);
    background-color: var(--bg-sidebar);
}

.top-actions {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.action-btn {
    width: 42px;
    height: 42px;
    border-radius: 12px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-sidebar);
    color: var(--text-secondary);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    position: relative;
}

.action-btn:hover {
    background-color: var(--bg-app);
    color: var(--primary);
}

.notification-badge {
    position: absolute;
    top: 6px;
    right: 6px;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background-color: var(--danger);
    border: 2px solid var(--bg-sidebar);
}

/* Page Containers */
.page-container {
    flex: 1;
    overflow-y: auto;
    padding: 2.5rem;
    display: none; /* Controlled by JavaScript router */
}

.page-container.active-page {
    display: block;
    animation: fadeIn 0.4s ease forwards;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.page-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 2rem;
}

.page-title h2 {
    font-family: var(--font-heading);
    font-size: 1.8rem;
    font-weight: 700;
    color: var(--text-primary);
    letter-spacing: -0.5px;
    margin-bottom: 0.25rem;
}

.page-title p {
    font-size: 0.95rem;
    color: var(--text-secondary);
}

/* Common UI Elements: Glass Cards */
.card {
    background-color: var(--bg-card);
    backdrop-filter: var(--glass-blur);
    -webkit-backdrop-filter: var(--glass-blur);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-md);
    padding: 1.5rem;
    box-shadow: var(--shadow-sm);
    transition: var(--transition-smooth);
}

.card:hover {
    box-shadow: var(--shadow-md);
}

/* Component 3 - Dashboard Styling */
.metrics-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.5rem;
    margin-bottom: 2rem;
}

.metric-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    overflow: hidden;
    position: relative;
}

.metric-card::after {
    content: '';
    position: absolute;
    right: 0;
    top: 0;
    width: 6px;
    height: 100%;
}

.metric-card.total::after { background-color: var(--primary); }
.metric-card.open::after { background-color: var(--danger); }
.metric-card.progress::after { background-color: var(--warning); }
.metric-card.closed::after { background-color: var(--success); }

.metric-info {
    display: flex;
    flex-direction: column;
}

.metric-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 0.5rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.metric-val {
    font-family: var(--font-heading);
    font-size: 2.2rem;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1;
}

.metric-trend {
    font-size: 0.78rem;
    font-weight: 500;
    margin-top: 0.5rem;
    display: flex;
    align-items: center;
    gap: 0.25rem;
}

.metric-trend.up { color: var(--success); }
.metric-trend.down { color: var(--danger); }

.metric-icon-box {
    width: 52px;
    height: 52px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.4rem;
}

.metric-card.total .metric-icon-box { background-color: var(--primary-light); color: var(--primary); }
.metric-card.open .metric-icon-box { background-color: var(--danger-light); color: var(--danger); }
.metric-card.progress .metric-icon-box { background-color: var(--warning-light); color: var(--warning); }
.metric-card.closed .metric-icon-box { background-color: var(--success-light); color: var(--success); }

/* Dashboard Charts Grid */
.dashboard-grid {
    display: grid;
    grid-template-columns: 2fr 1.2fr;
    gap: 1.5rem;
    margin-bottom: 2rem;
}

.chart-card {
    min-height: 380px;
    display: flex;
    flex-direction: column;
}

.card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
    padding-bottom: 0.8rem;
    border-bottom: 1px solid var(--border-color);
}

.card-header h3 {
    font-family: var(--font-heading);
    font-size: 1.15rem;
    font-weight: 600;
    color: var(--text-primary);
}

.card-header-actions {
    display: flex;
    gap: 0.5rem;
}

.chart-container {
    flex: 1;
    position: relative;
    width: 100%;
    height: 100%;
    display: flex;
    align-items: center;
    justify-content: center;
}

/* Secondary Dashboard Grid */
.dashboard-secondary-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1.5rem;
}

/* Department Workload List */
.dept-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.dept-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    cursor: pointer;
    padding: 0.5rem;
    border-radius: 6px;
    transition: background-color 0.2s ease, transform 0.2s ease;
}

.dept-item:hover {
    background-color: rgba(255, 255, 255, 0.05);
    transform: translateX(4px);
}

.tech-workload-item {
    cursor: pointer;
    padding: 0.5rem;
    border-radius: 6px;
    transition: background-color 0.2s ease, transform 0.2s ease;
}

.tech-workload-item:hover {
    background-color: rgba(255, 255, 255, 0.05);
    transform: translateX(4px);
}

.dept-details {
    flex: 1;
    margin-right: 1.5rem;
}

.dept-name {
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: 0.35rem;
}

.dept-progress-bar {
    width: 100%;
    height: 8px;
    background-color: var(--border-color);
    border-radius: 4px;
    overflow: hidden;
}

.dept-progress-fill {
    height: 100%;
    background: linear-gradient(90deg, var(--primary), var(--critical));
    border-radius: 4px;
    width: 0;
    transition: width 1s ease-in-out;
}

.dept-count {
    font-family: var(--font-heading);
    font-size: 0.95rem;
    font-weight: 700;
    color: var(--text-primary);
}

/* Ticket Activity Logger Component */
.activity-console {
    font-family: 'Courier New', Courier, monospace;
    background-color: #030712;
    border-radius: 12px;
    padding: 1rem;
    max-height: 250px;
    overflow-y: auto;
    border: 1px solid rgba(255, 255, 255, 0.05);
}

.console-log {
    font-size: 0.8rem;
    line-height: 1.5;
    margin-bottom: 0.5rem;
    color: #38bdf8;
    display: flex;
    gap: 0.5rem;
}

.console-log .time { color: #64748b; font-weight: bold; }
.console-log.system { color: #f43f5e; }
.console-log.success { color: #10b981; }
.console-log.info { color: #a855f7; }
.console-log.warning { color: #f59e0b; }

/* Custom SVG Charts Styles */
.chart-svg {
    width: 100%;
    height: 100%;
    overflow: visible;
}

.chart-bar {
    fill: var(--primary);
    rx: 4;
    transition: var(--transition-smooth);
}

.chart-bar:hover {
    fill: var(--critical);
    filter: drop-shadow(0 0 6px var(--critical-glow));
}

.chart-gridline {
    stroke: var(--border-color);
    stroke-width: 1;
    stroke-dasharray: 4;
}

.chart-line {
    fill: none;
    stroke: var(--primary);
    stroke-width: 3.5;
    stroke-linecap: round;
}

.chart-line-area {
    fill: url(#line-grad);
}

.chart-dot {
    fill: var(--bg-sidebar);
    stroke: var(--primary);
    stroke-width: 3;
    transition: var(--transition-smooth);
    cursor: pointer;
}

.chart-dot:hover {
    r: 7;
    fill: var(--critical);
}

.chart-text {
    fill: var(--text-secondary);
    font-size: 11px;
    font-weight: 500;
}

/* Component 1 - Ticket Logging Form & Table views */
.form-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1.5rem;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.form-group.full-width {
    grid-column: span 2;
}

.form-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-secondary);
}

.form-control {
    width: 100%;
    padding: 0.8rem 1rem;
    border-radius: 10px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-sidebar);
    color: var(--text-primary);
    font-size: 0.92rem;
    box-shadow: var(--shadow-sm);
}

.form-control:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 4px var(--primary-glow);
}

.priority-selector {
    display: flex;
    gap: 0.75rem;
}

.priority-pill {
    flex: 1;
    padding: 0.8rem;
    border-radius: 10px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-sidebar);
    color: var(--text-secondary);
    font-weight: 600;
    text-align: center;
    cursor: pointer;
    transition: var(--transition-smooth);
}

.priority-pill:hover {
    background-color: var(--bg-app);
}

.priority-pill.active[data-priority="Low"] { background-color: var(--success-light); border-color: var(--success); color: var(--success); }
.priority-pill.active[data-priority="Medium"] { background-color: var(--warning-light); border-color: var(--warning); color: var(--warning); }
.priority-pill.active[data-priority="High"] { background-color: var(--danger-light); border-color: var(--danger); color: var(--danger); }
.priority-pill.active[data-priority="Critical"] { background-color: var(--critical-light); border-color: var(--critical); color: var(--critical); }

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.8rem 1.8rem;
    border-radius: 10px;
    font-weight: 600;
    font-size: 0.95rem;
    cursor: pointer;
    border: none;
    box-shadow: var(--shadow-sm);
    transition: var(--transition-smooth);
}

.btn:active {
    transform: scale(0.98);
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary), #1d4ed8);
    color: white;
}

.btn-primary:hover {
    box-shadow: 0 8px 20px -4px rgba(59, 130, 246, 0.4);
    filter: brightness(1.05);
}

.btn-secondary {
    background-color: var(--border-color);
    color: var(--text-primary);
}

.btn-secondary:hover {
    background-color: var(--text-muted);
    color: white;
}

/* Ticket List Filter Section */
.filter-bar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
    flex-wrap: wrap;
    gap: 1rem;
}

.filters-left {
    display: flex;
    gap: 0.75rem;
    align-items: center;
    flex-wrap: wrap;
}

.filter-select {
    padding: 0.6rem 1rem;
    border-radius: 10px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-sidebar);
    color: var(--text-secondary);
    font-size: 0.85rem;
    cursor: pointer;
}

/* Table Design */
.table-wrapper {
    overflow-x: auto;
    border-radius: var(--border-radius-md);
    border: 1px solid var(--border-color);
}

.ticket-table {
    width: 100%;
    border-collapse: collapse;
    background-color: var(--bg-card);
    text-align: left;
}

.ticket-table th {
    background-color: var(--bg-sidebar);
    padding: 1.1rem 1.5rem;
    font-family: var(--font-heading);
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--text-primary);
    border-bottom: 1.5px solid var(--border-color);
}

.ticket-table td {
    padding: 1rem 1.5rem;
    font-size: 0.9rem;
    color: var(--text-secondary);
    border-bottom: 1px solid var(--border-color);
}

.ticket-table tr:last-child td {
    border-bottom: none;
}

.ticket-table tr:hover td {
    background-color: rgba(59, 130, 246, 0.02);
    color: var(--text-primary);
}

/* Custom Status & Priority Badges */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 0.35rem 0.7rem;
    border-radius: 20px;
    font-size: 0.78rem;
    font-weight: 600;
    letter-spacing: -0.1px;
}

.badge-open { background-color: var(--danger-light); color: var(--danger); }
.badge-progress { background-color: var(--warning-light); color: var(--warning); }
.badge-pending { background-color: var(--pending-light); color: var(--pending); }
.badge-closed { background-color: var(--success-light); color: var(--success); }

.badge-low { background-color: var(--success-light); color: var(--success); }
.badge-medium { background-color: var(--warning-light); color: var(--warning); }
.badge-high { background-color: var(--danger-light); color: var(--danger); }
.badge-critical { background-color: var(--critical-light); color: var(--critical); }

.table-action-btn {
    border: 1px solid var(--border-color);
    background-color: var(--bg-sidebar);
    color: var(--text-secondary);
    padding: 0.4rem 0.8rem;
    border-radius: 8px;
    cursor: pointer;
    font-size: 0.8rem;
    font-weight: 500;
}

.table-action-btn:hover {
    border-color: var(--primary);
    color: var(--primary);
    background-color: var(--primary-light);
}

/* Kanban Board Layout */
.kanban-board {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.5rem;
    margin-top: 1rem;
}

.kanban-col {
    background-color: rgba(15, 23, 42, 0.02);
    border: 1px dashed var(--border-color);
    border-radius: var(--border-radius-md);
    padding: 1rem;
    min-height: 500px;
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
    transition: var(--transition-smooth);
}

[data-theme="dark"] .kanban-col {
    background-color: rgba(255, 255, 255, 0.01);
}

.kanban-col.drag-over {
    background-color: rgba(59, 130, 246, 0.08) !important;
    border: 2px dashed var(--primary) !important;
    transform: scale(1.015);
}

.kanban-col-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding-bottom: 0.5rem;
    margin-bottom: 0.5rem;
    border-bottom: 2px solid var(--border-color);
}

.kanban-col-title {
    font-family: var(--font-heading);
    font-size: 0.95rem;
    font-weight: 600;
    color: var(--text-primary);
}

.kanban-col-count {
    background-color: var(--border-color);
    color: var(--text-secondary);
    font-family: var(--font-heading);
    font-weight: 700;
    font-size: 0.78rem;
    padding: 0.2rem 0.5rem;
    border-radius: 20px;
}

.kanban-card {
    background-color: var(--bg-sidebar);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 1rem;
    box-shadow: var(--shadow-sm);
    cursor: pointer;
    transition: var(--transition-smooth);
    display: flex;
    flex-direction: column;
    gap: 0.6rem;
}

.kanban-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary);
}

.kanban-card-id {
    font-family: var(--font-heading);
    font-size: 0.78rem;
    font-weight: 700;
    color: var(--text-muted);
}

.kanban-card-subject {
    font-size: 0.88rem;
    font-weight: 600;
    color: var(--text-primary);
    line-height: 1.4;
    overflow: hidden;
    text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

.kanban-card-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 0.4rem;
}

.kanban-card-dept {
    font-size: 0.75rem;
    color: var(--text-muted);
    font-weight: 500;
}

/* Component 2 - Knowledge Base Portal */
.kb-hero {
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.08) 0%, rgba(168, 85, 247, 0.08) 100%);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-lg);
    padding: 3.5rem 2rem;
    text-align: center;
    margin-bottom: 2.5rem;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 1.2rem;
}

.kb-hero h3 {
    font-family: var(--font-heading);
    font-size: 2rem;
    font-weight: 700;
    color: var(--text-primary);
}

.kb-search-box {
    position: relative;
    width: 600px;
    max-width: 100%;
}

.kb-search-box i {
    position: absolute;
    left: 1.5rem;
    top: 50%;
    transform: translateY(-50%);
    font-size: 1.2rem;
    color: var(--text-muted);
}

.kb-search-input {
    width: 100%;
    padding: 1.1rem 1.5rem 1.1rem 3.5rem;
    border-radius: 50px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-sidebar);
    color: var(--text-primary);
    font-size: 1.05rem;
    box-shadow: var(--shadow-md);
}

.kb-search-input:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 5px var(--primary-glow);
}

.kb-autocomplete {
    position: absolute;
    top: 100%;
    left: 5%;
    width: 90%;
    background-color: var(--bg-sidebar);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    box-shadow: var(--shadow-lg);
    z-index: 120;
    margin-top: 0.5rem;
    display: none;
    text-align: left;
    max-height: 250px;
    overflow-y: auto;
}

.kb-autocomplete-item {
    padding: 0.8rem 1.2rem;
    cursor: pointer;
    font-size: 0.9rem;
    border-bottom: 1px solid var(--border-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.kb-autocomplete-item:last-child {
    border-bottom: none;
}

.kb-autocomplete-item:hover {
    background-color: var(--primary-light);
    color: var(--primary);
}

.kb-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.5rem;
    margin-bottom: 3rem;
}

.kb-cat-card {
    text-align: center;
    padding: 2rem 1.5rem;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 1rem;
}

.kb-cat-card:hover {
    transform: translateY(-5px);
    border-color: var(--primary);
    box-shadow: var(--shadow-md);
}

.kb-cat-icon {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background-color: var(--primary-light);
    color: var(--primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    margin-bottom: 0.5rem;
}

.kb-cat-card.hardware .kb-cat-icon { background-color: var(--primary-light); color: var(--primary); }
.kb-cat-card.software .kb-cat-icon { background-color: var(--warning-light); color: var(--warning); }
.kb-cat-card.network .kb-cat-icon { background-color: var(--success-light); color: var(--success); }
.kb-cat-card.security .kb-cat-icon { background-color: var(--critical-light); color: var(--critical); }

.kb-cat-card h4 {
    font-family: var(--font-heading);
    font-size: 1.05rem;
    font-weight: 600;
}

.kb-cat-card p {
    font-size: 0.8rem;
    color: var(--text-secondary);
}

/* Articles list */
.kb-articles-section {
    margin-top: 1rem;
}

.kb-section-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
}

.kb-section-header h3 {
    font-family: var(--font-heading);
    font-size: 1.3rem;
    font-weight: 700;
    color: var(--text-primary);
}

.articles-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1.5rem;
}

.article-item-card {
    cursor: pointer;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
    gap: 0.8rem;
}

.article-title {
    font-family: var(--font-heading);
    font-size: 1.05rem;
    font-weight: 600;
    color: var(--text-primary);
}

.article-item-card:hover .article-title {
    color: var(--primary);
}

.article-summary {
    font-size: 0.85rem;
    color: var(--text-secondary);
    line-height: 1.5;
    overflow: hidden;
    text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

.article-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 0.78rem;
    color: var(--text-muted);
}

.article-stats {
    display: flex;
    gap: 0.8rem;
}

.article-stats span {
    display: flex;
    align-items: center;
    gap: 0.25rem;
}

/* Detailed Article Viewer */
.kb-article-view {
    background-color: var(--bg-sidebar);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-md);
    padding: 2.5rem;
    box-shadow: var(--shadow-sm);
    display: none;
    margin-top: 1rem;
    animation: fadeIn 0.4s ease forwards;
}

.kb-article-view-header {
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 1.5rem;
    margin-bottom: 1.5rem;
}

.kb-article-back {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    color: var(--primary);
    cursor: pointer;
    font-weight: 600;
    font-size: 0.9rem;
    margin-bottom: 1rem;
}

.kb-article-back:hover {
    text-decoration: underline;
}

.kb-article-title {
    font-family: var(--font-heading);
    font-size: 1.8rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 0.5rem;
}

.kb-article-meta {
    display: flex;
    align-items: center;
    gap: 1.5rem;
    font-size: 0.82rem;
    color: var(--text-secondary);
}

.kb-article-content {
    line-height: 1.7;
    color: var(--text-primary);
    font-size: 0.98rem;
}

.kb-article-content p {
    margin-bottom: 1.2rem;
}

.kb-article-content h3 {
    font-family: var(--font-heading);
    font-size: 1.25rem;
    font-weight: 600;
    margin: 1.8rem 0 0.8rem 0;
    color: var(--text-primary);
}

.kb-article-content ul, .kb-article-content ol {
    margin-bottom: 1.2rem;
    padding-left: 1.5rem;
}

.kb-article-content li {
    margin-bottom: 0.4rem;
}

.kb-article-content code {
    background-color: var(--bg-app);
    padding: 0.2rem 0.4rem;
    border-radius: 4px;
    font-family: monospace;
    font-size: 0.85rem;
}

.kb-article-content blockquote {
    border-left: 4px solid var(--primary);
    background-color: var(--primary-light);
    padding: 0.8rem 1rem;
    margin: 1.2rem 0;
    border-radius: 0 8px 8px 0;
}

.kb-article-feedback {
    border-top: 1px solid var(--border-color);
    padding-top: 1.5rem;
    margin-top: 2.5rem;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.8rem;
}

.kb-article-feedback h5 {
    font-size: 0.95rem;
    font-weight: 600;
    color: var(--text-primary);
}

.feedback-btn-group {
    display: flex;
    gap: 1rem;
}

.feedback-btn {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    padding: 0.5rem 1.2rem;
    border-radius: 8px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-sidebar);
    color: var(--text-secondary);
    cursor: pointer;
    font-size: 0.85rem;
    font-weight: 500;
}

.feedback-btn:hover {
    border-color: var(--primary);
    color: var(--primary);
    background-color: var(--primary-light);
}

.feedback-btn.voted-yes {
    background-color: var(--success-light);
    border-color: var(--success);
    color: var(--success);
}

.feedback-btn.voted-no {
    background-color: var(--danger-light);
    border-color: var(--danger);
    color: var(--danger);
}

/* Modal Overlay & Card Details Styles */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background-color: rgba(15, 23, 42, 0.6);
    backdrop-filter: var(--glass-blur);
    z-index: 200;
    display: none;
    align-items: center;
    justify-content: center;
    animation: fadeInModal 0.2s ease forwards;
}

@keyframes fadeInModal {
    from { opacity: 0; }
    to { opacity: 1; }
}

.modal-content {
    background-color: var(--bg-sidebar);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-lg);
    box-shadow: var(--shadow-lg);
    width: 800px;
    max-width: 90%;
    max-height: 85vh;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    animation: slideUpModal 0.3s cubic-bezier(0.16, 1, 0.3, 1) forwards;
}

@keyframes slideUpModal {
    from { transform: translateY(40px) scale(0.96); }
    to { transform: translateY(0) scale(1); }
}

.modal-header {
    padding: 1.5rem 2rem;
    border-bottom: 1px solid var(--border-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.modal-header-title {
    display: flex;
    align-items: center;
    gap: 0.8rem;
}

.modal-header-title h4 {
    font-family: var(--font-heading);
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--text-primary);
}

.modal-close {
    background: none;
    border: none;
    font-size: 1.5rem;
    color: var(--text-secondary);
    cursor: pointer;
}

.modal-close:hover {
    color: var(--danger);
}

.modal-body {
    padding: 2rem;
    display: grid;
    grid-template-columns: 1.8fr 1.2fr;
    gap: 2rem;
    overflow-y: auto;
}

/* Modal Ticket Details Styles */
.modal-left {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.ticket-desc-box {
    background-color: var(--bg-app);
    padding: 1.2rem;
    border-radius: 10px;
    border: 1px solid var(--border-color);
    font-size: 0.92rem;
    line-height: 1.6;
    color: var(--text-primary);
}

.timeline-logs {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.timeline-title {
    font-family: var(--font-heading);
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-primary);
    border-bottom: 1.5px solid var(--border-color);
    padding-bottom: 0.4rem;
}

.timeline-item {
    display: flex;
    gap: 0.8rem;
    position: relative;
    padding-left: 1.2rem;
}

.timeline-item::before {
    content: '';
    position: absolute;
    left: 4px;
    top: 5px;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background-color: var(--primary);
}

.timeline-item::after {
    content: '';
    position: absolute;
    left: 7px;
    top: 15px;
    width: 2px;
    height: calc(100% + 5px);
    background-color: var(--border-color);
}

.timeline-item:last-child::after {
    display: none;
}

.timeline-item-meta {
    font-size: 0.78rem;
    color: var(--text-muted);
    font-weight: 600;
}

.timeline-item-content {
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-top: 0.2rem;
}

.timeline-item.comment::before { background-color: var(--warning); }
.timeline-item.system::before { background-color: var(--text-muted); }

/* Modal Controls - Right Column */
.modal-right {
    background-color: var(--bg-app);
    border-radius: 12px;
    border: 1px solid var(--border-color);
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1.2rem;
    align-self: flex-start;
}

.modal-section-title {
    font-size: 0.85rem;
    font-weight: 700;
    text-transform: uppercase;
    color: var(--text-secondary);
    letter-spacing: 0.5px;
}

/* Control Panel view */
.simulation-actions {
    display: flex;
    gap: 1rem;
    flex-wrap: wrap;
    margin-bottom: 1.5rem;
}

/* Responsive Styles */
@media (max-width: 1200px) {
    .metrics-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    .dashboard-grid {
        grid-template-columns: 1fr;
    }
    .form-grid {
        grid-template-columns: 1fr;
    }
    .form-group.full-width {
        grid-column: span 1;
    }
}

@media (max-width: 900px) {
    .kanban-board {
        grid-template-columns: 1fr;
    }
    .kb-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    .articles-grid {
        grid-template-columns: 1fr;
    }
    .modal-body {
        grid-template-columns: 1fr;
    }
    .modal-right {
        align-self: stretch;
    }
}

@media (max-width: 768px) {
    .app-container {
        flex-direction: column;
    }
    .sidebar {
        width: 100%;
        height: auto;
        border-right: none;
        border-bottom: 1px solid var(--border-color);
        padding: 1rem;
    }
    .brand-section {
        margin-bottom: 1rem;
    }
    .nav-menu {
        flex-direction: row;
        flex-wrap: wrap;
        gap: 0.5rem;
    }
    .nav-label {
        display: none;
    }
    .top-bar {
        padding: 0 1rem;
    }
    .search-wrapper {
        width: 200px;
    }
}

/* Login Revamp Role Cards Styling */
.login-role-card {
    position: relative;
    border: 1px solid rgba(255, 255, 255, 0.08) !important;
    background-color: rgba(15, 23, 42, 0.4) !important;
    overflow: hidden;
    transition: all 0.3s cubic-bezier(0.16, 1, 0.3, 1) !important;
}

.login-role-card::after {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: radial-gradient(circle at 10% 20%, rgba(255, 255, 255, 0.03) 0%, transparent 100%);
    opacity: 0;
    transition: opacity 0.3s ease;
    pointer-events: none;
}

.login-role-card:hover::after {
    opacity: 1;
}

.login-role-card:hover {
    transform: translateY(-3px) scale(1.02);
    background-color: rgba(30, 41, 59, 0.65) !important;
}

.login-role-card.admin-role:hover {
    border-color: var(--primary) !important;
    box-shadow: 0 8px 24px -6px rgba(59, 130, 246, 0.3) !important;
}

.login-role-card.user-role:hover {
    border-color: var(--success) !important;
    box-shadow: 0 8px 24px -6px rgba(16, 185, 129, 0.3) !important;
}

/* ======================================================== */
/* SMARTPHONE & WHATSAPP SIMULATOR STYLE SUITE */
/* ======================================================== */

/* Animations */
@keyframes wa-pulse {
    0% { transform: scale(1); }
    50% { transform: scale(1.08); box-shadow: 0 6px 20px rgba(37, 211, 102, 0.6); }
    100% { transform: scale(1); }
}

@keyframes wa-slide-up {
    from {
        transform: translateY(12px);
        opacity: 0;
    }
    to {
        transform: translateY(0);
        opacity: 1;
    }
}

@keyframes wa-badge-pop {
    0% { transform: scale(0.5); opacity: 0; }
    50% { transform: scale(1.3); }
    100% { transform: scale(1); opacity: 1; }
}

/* Pulsing widget bubble */
#whatsapp-trigger-bubble {
    animation: wa-pulse 2.5s infinite ease-in-out;
}
#whatsapp-trigger-bubble:hover {
    animation: none;
    transform: scale(1.1) rotate(5deg) !important;
}

/* Styled message bubbles */
.wa-msg {
    margin-bottom: 0.25rem;
    line-height: 1.4;
    font-size: 0.78rem;
    position: relative;
    word-wrap: break-word;
    word-break: break-word;
    padding: 0.5rem 0.75rem;
    box-shadow: 0 1px 1px rgba(0,0,0,0.12);
    animation: wa-slide-up 0.28s cubic-bezier(0.16, 1, 0.3, 1) forwards;
}

.wa-msg.wa-received {
    align-self: flex-start;
    background-color: #ffffff;
    color: #111111;
    border-radius: 0px 12px 12px 12px;
}

.wa-msg.wa-sent {
    align-self: flex-end;
    background-color: #e2f7cb;
    color: #111111;
    border-radius: 12px 0px 12px 12px;
}

/* Scrollbar styling for chat history */
#whatsapp-chat-body::-webkit-scrollbar {
    width: 4px;
}
#whatsapp-chat-body::-webkit-scrollbar-track {
    background: transparent;
}
#whatsapp-chat-body::-webkit-scrollbar-thumb {
    background: rgba(0,0,0,0.15);
    border-radius: 10px;
}

/* Active transition state for mock phone */
#whatsapp-mock-phone.wa-active {
    display: flex !important;
    transform: translateY(0) scale(1) !important;
    opacity: 1 !important;
}

/* ======================================================== */
/* PREMIUM DESIGN SYSTEM POLISH & MICRO-INTERACTIONS */
/* ======================================================== */

/* Custom global scrollbar for a native application feel */
::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}
::-webkit-scrollbar-track {
    background: var(--bg-app);
}
::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 4px;
    border: 2px solid var(--bg-app);
}
::-webkit-scrollbar-thumb:hover {
    background: var(--text-muted);
}

/* Base interactive transitions */
.card, .btn, .nav-item a, .form-control, .kanban-card, .filter-select {
    transition: all 0.28s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Card Hover glow and lifting effect */
.card:hover {
    transform: translateY(-2px);
    box-shadow: 0 12px 24px rgba(0, 0, 0, 0.08);
}
[data-theme="dark"] .card:hover {
    box-shadow: 0 12px 24px rgba(0, 0, 0, 0.35), 0 0 15px rgba(58, 123, 213, 0.1);
}

/* Buttons interactive feedback */
.btn:hover {
    transform: translateY(-1px);
    filter: brightness(1.08);
}
.btn:active {
    transform: translateY(1px);
}

/* Primary buttons glow */
.btn-primary:hover {
    box-shadow: 0 4px 15px rgba(58, 123, 213, 0.4);
}
[data-theme="dark"] .btn-primary:hover {
    box-shadow: 0 4px 20px rgba(58, 123, 213, 0.6);
}

/* Input fields active glow focus */
.form-control:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(58, 123, 213, 0.15);
    outline: none;
}

/* Kanban Cards hover lifts and status glow */
.kanban-card:hover {
    transform: translateY(-4px) scale(1.01);
    box-shadow: 0 8px 16px rgba(0, 0, 0, 0.12);
}
[data-theme="dark"] .kanban-card:hover {
    box-shadow: 0 8px 16px rgba(0, 0, 0, 0.4), 0 0 10px rgba(255, 255, 255, 0.03);
}

/* Active navigation links glow */
.nav-item.active a, .nav-item a:hover {
    background: var(--primary-light);
    color: var(--primary) !important;
    font-weight: 600;
}

/* Pulse animation for active simulation alerts and queues */
@keyframes softPulse {
    0% {
        box-shadow: 0 0 0 0 rgba(58, 123, 213, 0.4);
    }
    70% {
        box-shadow: 0 0 0 6px rgba(58, 123, 213, 0);
    }
    100% {
        box-shadow: 0 0 0 0 rgba(58, 123, 213, 0);
    }
}
.pulsing-badge {
    animation: softPulse 2s infinite;
}