Melsta IT Performance Dashboard
Real-time analytics for support tickets, system workload, and self-service metrics.
IT Incident Trends (Past 7 Days)
Automatic TrackingIncident Category Analysis
Top Incident Generating Departments
IT Technicians Load Balancer
Self-Service Resolution Portal Analytics
Melsta IT Support Request
Please enter incident details below. Fields with * are mandatory for logging.
New Support Ticket Form - Melsta
Generating Ticket ID...All Incidents & Service Requests
Search, filter, and access detailed administrative records for support requests.
| Ticket ID | Reporter & Dept | Subject Heading | Category | Priority | Assigned IT | Status | Action |
|---|
Melsta IT Service Board
Follow the operational life-cycle of tickets across dispatch queues.
My Assigned Work Queue
Track, manage, and update tickets assigned specifically to your technician profile.
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Featured IT Guides & Documentation
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Melsta IT Service Desk Control & Simulation Deck
Generate simulated incident streams and balance technician workloads in real-time.
Simulation Parameters Controller
This deck allows hospital supervisors to simulate the digital environment in real-time. Triggering incidents simulates telephone, email or WhatsApp requests. The system auto-assigns technicians and logs performance metrics.
Database Backup & Restore
Export the current system state (tickets, users, logs, and KB articles) to a JSON file or import a previously saved backup.
Import Employee Directory (CSV / Google Sheets)
Wipe demo accounts and upload your actual employees from a CSV file or a direct Google Sheets link. Columns must include: HRIS ID, Full Name, Email, Role (user/tech/admin), Department.
IT Help Desk Live Event Stream Console
LIVE FEEDRegister New IT Support Technician
ADMIN TOOLPaste the Google Sheet link and click Load Sheet, then type a HRIS number — Name and Department will auto-fill instantly.
System Integration Settings (AD SSO & SMTP Email Server)
INTEGRATION TOOLConfigure connection parameters for Active Directory Single Sign-On (SSO) authentication and SMTP Email Alerts. Click Save Settings to apply changes.